Frequently Asked Questions

How quickly can I expect a valuation after submitting my information?

We are on hand 24 hours a day, 7 days a week, so you can usually expect a valuation from us within an hour. If the sale is urgent, best to give us a call.

I don’t want to be paid in cash, what are my other options?

Although cash is usually the preferable option by most of our customers, we will be more than happy to transfer the money to your bank account, which usually arrives within 1 hour. Cheques and Bankers drafts are also available upon request.

How quickly will I get paid once we agree on a price?

Once a price has been agreed either by email or over the telephone, we will arrange for you to either bring your watch into our Teesside Office or for you to send it to us so we can inspect it. If all is well, you can take the cash away with you at the end of your appointment or we will arrange for the funds to be transferred to you immediately. By the time you leave our offices, the money will be in your account.